Linden Woods Village Receives 2019 Customer Experience Award from Pinnacle Quality Insight

GLADSTONE, Missouri – Linden Woods Village, a continuing care retirement community in Gladstone, MO, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in the categories of independent living, assisted living, and skilled nursing, Linden Woods Village displays a continued dedication to providing Best in Class senior healthcare services.

Executive Director Danytra Hughes of Linden Woods Village says, “I’m so proud of every single team member. They all have a servant’s attitude and demeanor and our residents notice.”

Throughout its three year history of serving the community, Linden Woods Village has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Linden Woods Village’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Linden Woods Village in specific categories.

Every month, Linden Woods Village has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, Linden Woods Village has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month period.


About Pinnacle Quality Insight
A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

About Linden Woods Village
Life is great at Linden Woods Village. Here, you can live life on the go, or just relax. Designed with active seniors in mind, Linden Woods Village provides a secure environment where you can enjoy the independence and privacy of your own apartment in independent living, assisted living, short-term rehab, or long-term care. Everything you need is right here at Linden Woods Village.

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